What Information to Look For:

  • Manufacturer's Name: Locate the manufacturer's name on the ID tag. It's usually prominently displayed. This information helps you identify the brand of your unit.
  • Model Number (Model #): Find the specific model number associated with your fireplace, stove, insert, or gas log set. The model number guides you to the correct documentation and resources.
  • Serial Number: The serial number uniquely identifies your unit. It's essential for warranty claims, part orders, and technical support.

Where to Find the ID Tag:

  • Fireplaces: Factory-built wood and gas fireplaces typically have the ID tag on the side behind the screens, behind or beneath a removable trim, or attached with a sticker in the control compartment. Some fireplaces have the information on a metal or solid plate attached with a chain or cable.
  • Stoves: Free-standing stoves often have a sticker or ID tag attached to the back or side. Some are connected with a chain or wire and slide into a receiver or have a magnet to keep them out of sight.
  • Inserts: Fireplace inserts usually have a sticker or ID tag behind or beneath a removable trim, or attached with a sticker somewhere in the control compartment. Some inserts may have the information on a metal or solid plate attached with a chain, cable, or other type of line.
  • Gas Log Sets: ID tags are commonly attached with a chain, wire, or zip tie. The serial number tag is usually found toward the back of your gas log set. In some cases, it might be buried underneath the media (such as embers, sand, or coals).

Using Manuals and Troubleshooting Guides:

  • Manual Lookup: Use our manual lookup feature to find the manual for your specific unit. The manual provides access to valuable information, including troubleshooting guides, how-to videos, and other resources. Look for your model number in the manual—it's your gateway to free information.
  • Need Assistance? If you need help finding the correct information, feel free to message us. We'll do our best to assist you promptly.
  • Missing or Damaged Rating Plate: If the rating plate is missing or damaged beyond recognition, don't worry. Send us detailed pictures of the parts, and we'll work with the available information to provide assistance.

Remember, accurate identification ensures effective troubleshooting and maintenance. If you have any further questions, feel free to reach out! 😊